file:7 - 7 - (6) Conclusion (8_27).mp4 file:10 - 6 - (6) Horizontal Conflict (12_46).mp4 file:6 - 1 - (1) What is Customer Centricity (11_28).mp4 file:9 - 3 - (3) Reputation and Reviews (14_38).mp4 file:8 - 10 - (10) Preference Isolation (14_36).mp4 file:7 - 5 - (5) Wrap-Up (12_25) .mp4 file:5 - 4 - (4) Three Cheers for Direct Marketing (3_51).mp4 file:8 - 9 - (9) How Internet Retailing Startups Grow (12_23).mp4 file:8 - 1 - (1) Introduction and Execution (2_09).mp4